What is the main objective of total quality management (TQM)?

The main objective of total quality management (TQM) is to improve quality and performance across an organization. TQM focuses on creating a culture of continuous improvement where all employees are involved in enhancing processes, products, services, and the overall organizational environment. By prioritizing quality in every aspect of work, TQM aims to meet or exceed customer expectations, leading to greater customer satisfaction and loyalty.

This approach integrates various quality improvement tools and techniques while fostering a strong commitment to quality at all levels of the organization. The holistic nature of TQM encompasses not just the final product but also the processes that lead to that product, thereby enhancing operational efficiency and overall performance.

While cutting costs and increasing profits might be byproducts of effective TQM practices, they are not the primary goal. Employee satisfaction is certainly beneficial in a TQM environment, as engaged employees contribute to continuous improvement, but it does not encapsulate the broader scope of TQM's mission. Reducing the workforce is typically contrary to the TQM philosophy, which promotes employee involvement and development rather than downsizing.